We primarily ship live plant orders Monday through Wednesday to reduce the chance of plants sitting in a carrier facility over the weekend.

Some orders may ship on Thursday when the destination, transit time, and weather conditions make it reasonable to do so.

We prepare orders as quickly as reasonably possible, but we're shipping living things, so sometimes waiting is the better choice.

Extreme heat, freezing temperatures, severe weather, holidays, or carrier disruptions may cause us to temporarily hold your order until conditions improve.

Shipping charges are calculated and displayed at checkout based on your order, destination, and available shipping options.

You'll see your shipping cost before completing your purchase.

Yes. Once your order ships, tracking information will be sent to the email address associated with your order.

We strongly recommend monitoring your tracking and bringing live plants inside promptly after delivery.

Yes, when conditions allow us to do so responsibly.

We're shipping from Erie, Pennsylvania, so we take cold weather seriously. During periods of extreme cold, we may modify our packaging, delay shipments, limit certain destinations, or temporarily suspend live plant shipping.

We monitor hot weather too.

Extreme heat can be just as stressful for plants as freezing temperatures. We may hold or modify shipments when temperatures create an unreasonable risk to the plants.

Unless a listing specifically says “Exact Plant Pictured,” you'll receive a plant of the same variety and general size and quality represented by the listing.

Plants are living things, so height, width, leaf count, coloration, variegation, branching, and overall appearance naturally vary.

Unless otherwise stated, sizes such as 4-inch or 6-inch refer to the approximate diameter of the nursery pot, not the height or width of the plant.

Only if the product description specifically says it does.

Most plants are sold in their nursery grow pots. Decorative planters and other accessories shown in photographs may be sold separately.

Yes. Your plant just spent several days traveling inside a box.

Some temporary drooping, minor soil displacement, a damaged leaf, slight leaf loss, or other minor shipping stress can be normal.

Carefully unpack your plant, check the soil before watering, place it in appropriate light, and give it some time to acclimate.

Eligible live plants are protected by our Mary Mae Live Arrival Guarantee.

Contact us within 48 hours of confirmed delivery and include your order number along with clear photographs of the plant, pot, packaging, and shipping box.

Please photograph the problem before repotting, substantially pruning, treating, or discarding the plant or packaging.

Because live plants are perishable, live plant sales are final and aren't eligible for ordinary returns or exchanges.

Plants that arrive dead or significantly damaged may qualify under our Live Arrival Guarantee.

Eligible non-living merchandise may generally be returned within 30 days of confirmed delivery, subject to our Returns & Refunds Policy.

Carrier delays occasionally happen and are outside our direct control.

A carrier delay does not automatically eliminate your Live Arrival Guarantee. If a delayed plant arrives dead or significantly damaged, contact us within 48 hours of actual delivery.

Check around the delivery location, with household members, neighbors when appropriate, and any mailroom, reception area, or parcel locker.

If you still can't locate it, contact the carrier and Mary Mae Greenhouses as soon as possible.

Contact us as quickly as possible.

We'll do our best to accommodate changes before an order has been processed or shipped, but changes cannot be guaranteed once fulfillment has begun. Orders cannot be cancelled. All sales are final.

Contact us immediately.

If your order hasn't shipped, we may be able to correct the address. Once a package has entered the carrier network, we can't guarantee that it can be redirected.

Absolutely. Enter the recipient's information as the shipping address during checkout.

When gift-message options are available, you can include a message with your order.

Some are! Look for our Pet Friendly collection when shopping.

Our pet-safety information is general guidance and isn't veterinary or poison-control advice. Even plants generally considered non-toxic aren't intended to be eaten and may cause irritation or other reactions in individual animals.

Visit our Plant Care section for straightforward care guides covering light, watering, soil, humidity, common problems, and more.

When your plant first arrives, we generally recommend giving it some time to acclimate before making unnecessary changes such as repotting.

We'd be happy to help. Just navigate to our “Contact Us” web page and submit your question. A quick link is located in the “Help” column of our website footer.