PRIVACY POLICY
Last Updated: September 7, 2026
Mary Mae LLC, doing business as Mary Mae Greenhouses (“Mary Mae Greenhouses,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide when you visit our website, purchase our products, communicate with us, or otherwise interact with our business.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you may have regarding your information.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect personal information that you provide directly to us, information collected automatically when you use our website, and information received from service providers or other third parties.
Information You Provide
When you place an order, create an account, contact us, subscribe to marketing communications, submit a form, participate in a promotion, or otherwise interact with Mary Mae Greenhouses, we may collect information such as:
• Name
• Billing address
• Shipping address
• Email address
• Telephone number
• Account information
• Order and purchase history
• Gift recipient information
• Communications you send to us
• Customer service inquiries
• Reviews, photographs, or other content you voluntarily submit
• Marketing preferences
• Other information you choose to provide
Payment Information
Payments may be processed by third-party payment processors and ecommerce providers.
We generally do not directly receive or store complete payment card numbers. Payment information is handled by the applicable payment processor according to its own privacy and security practices.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, pixels, analytics technologies, server logs, and similar tools.
This information may include:
• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website or source
• Approximate geographic location derived from your IP address
• Date and time of visits
• Links or products viewed
• Shopping cart activity
• Purchases and other interactions with our website
• Advertising and marketing interactions
We may use this information to operate our website, understand customer behavior, improve our products and services, prevent fraud, measure advertising performance, and provide more relevant marketing.
2. HOW WE USE YOUR INFORMATION
We may use personal information for purposes including:
• Processing and fulfilling orders
• Processing payments
• Shipping products
• Providing order confirmations and shipping updates
• Managing customer accounts
• Responding to questions and customer service requests
• Handling damaged shipment or product claims
• Processing returns, refunds, replacements, or store credits when applicable
• Providing plant care and product information
• Communicating about purchases or our business
• Sending marketing communications when permitted
• Personalizing your shopping experience
• Maintaining and improving our website
• Understanding how customers use our website
• Measuring the effectiveness of advertising and marketing campaigns
• Detecting and preventing fraudulent or unauthorized transactions
• Protecting our business, customers, website, and legal rights
• Complying with applicable laws, regulations, tax obligations, court orders, and legal processes
• Enforcing our Terms of Service and other policies
We may also use information for other purposes disclosed to you when the information is collected or with your consent.
3. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website traffic, maintain shopping carts, provide analytics, prevent fraud, and support advertising.
Some cookies are necessary for our website to function. Others may be used for analytics, personalization, or advertising.
Depending on your location and applicable law, you may have the ability to manage certain cookie preferences through our website or your browser.
Disabling certain cookies may affect the functionality of our website.
4. ANALYTICS AND ADVERTISING
We may use third-party analytics and advertising services to better understand how visitors interact with our website and to measure or improve our advertising.
These providers may use cookies, pixels, device identifiers, or similar technologies to collect information about your interactions with our website and, where permitted, other websites or services.
This information may be used to:
• Measure website traffic and performance
• Understand which products or pages are popular
• Determine how visitors found our website
• Measure advertising effectiveness
• Create audiences for advertising campaigns
• Show advertising that may be more relevant to your interests
Our use of specific advertising and analytics providers may change over time.
5. EMAIL AND MARKETING COMMUNICATIONS
If you sign up to receive promotional emails or other marketing communications from Mary Mae Greenhouses, we may send you information about:
• New plants and products
• Restocks
• Limited releases
• Promotions and discounts
• Plant care information
• Events
• Company news
• Other Mary Mae Greenhouses products or services
You may unsubscribe from promotional emails by using the unsubscribe link contained in those messages.
Even if you opt out of promotional communications, we may continue sending non-promotional messages necessary to complete transactions or manage your relationship with us, such as order confirmations, shipping notifications, account notices, or responses to customer service inquiries.
6. TEXT MESSAGES
If Mary Mae Greenhouses offers SMS or text-message marketing and you voluntarily enroll, we may use your telephone number to send messages in accordance with the consent you provide.
Consent to receive marketing text messages is not a condition of purchasing goods or services.
Message and data rates may apply.
Instructions for opting out will be provided with applicable messages.
7. HOW WE SHARE INFORMATION
We do not disclose personal information indiscriminately. We may disclose information when reasonably necessary to operate our business, fulfill orders, provide services, advertise our products, or comply with legal requirements.
Recipients may include:
Website and Ecommerce Providers
We use third-party platforms and service providers to operate our website and online store.
Payment Processors
Payment information may be provided to payment processors to authorize and complete transactions.
Shipping and Fulfillment Providers
We may provide names, addresses, telephone numbers, email addresses, and other necessary information to shipping carriers, fulfillment providers, or delivery services for the purpose of delivering orders.
Business Service Providers
We may work with providers that assist with services such as:
• Website hosting
• Email
• Customer communications
• Marketing
• Advertising
• Analytics
• Accounting
• Fraud prevention
• Information technology
• Data storage
• Customer service
These providers may process information on our behalf as necessary to provide their services.
Legal and Safety Purposes
We may disclose information if we reasonably believe doing so is necessary to:
• Comply with applicable law
• Respond to lawful requests from government authorities
• Comply with subpoenas, court orders, or other legal processes
• Investigate fraud or unlawful activity
• Protect the rights, property, or safety of Mary Mae Greenhouses, our customers, or others
• Enforce our agreements and policies
Business Transactions
If Mary Mae LLC or Mary Mae Greenhouses is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction, personal information may be disclosed or transferred as part of that transaction as permitted by law.
8. THIRD-PARTY SERVICES
Our website may contain links to third-party websites, social media platforms, payment providers, or other services.
Once you leave our website or interact directly with a third-party service, that third party's privacy practices may apply.
Mary Mae Greenhouses is not responsible for the privacy practices, security, content, or policies of websites or services that we do not control.
We encourage you to review the privacy policies of third parties with which you interact.
9. SQUARESPACE
Our website may be hosted and operated using Squarespace. Squarespace may process certain information necessary to provide website, ecommerce, analytics, security, and related services.
Information processed by Squarespace is also subject to Squarespace's applicable privacy practices and contractual terms.
10. PAYMENT PROCESSING
We may use one or more third-party payment processors to securely process purchases.
Payment processors may collect information necessary to complete your transaction, including payment card details, billing information, and fraud-prevention information.
Their handling of your information is governed by their respective privacy policies and terms.
11. SHIPPING CARRIERS
When you purchase products requiring shipment, we may provide information necessary for delivery to carriers and shipping-service providers.
This may include your:
• Name
• Shipping address
• Email address
• Telephone number
• Shipment details
Carriers may use this information to provide delivery services, shipment tracking, delivery notifications, and related services.
12. SOCIAL MEDIA
Mary Mae Greenhouses may maintain accounts on social media platforms.
If you interact with us through a social media platform, the platform may collect or provide information according to its own privacy practices.
Information you publicly post, tag, comment, or otherwise share on social media may be publicly visible.
If you voluntarily submit or tag Mary Mae Greenhouses in photographs or other content, we may contact you regarding permission to share or feature that content.
13. DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
• Fulfill orders
• Maintain business and accounting records
• Provide customer service
• Resolve disputes
• Prevent fraud
• Meet tax and legal requirements
• Enforce agreements
Retention periods may vary depending on the type of information and applicable legal requirements.
14. DATA SECURITY
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no website, electronic transmission, payment system, or method of data storage can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of any account credentials associated with your account.
15. CHILDREN'S PRIVACY
Mary Mae Greenhouses is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
16. YOUR PRIVACY RIGHTS
Depending on where you live and applicable law, you may have certain rights concerning your personal information.
These rights may include the ability to request:
• Access to certain personal information we maintain about you
• Correction of inaccurate personal information
• Deletion of certain personal information
• A copy of certain personal information
• Information about how your personal information is processed
• Opt-out from certain uses of personal information where required by law
• Withdrawal of consent where processing is based on consent
These rights are not absolute and may be subject to exceptions or limitations under applicable law.
To submit a privacy request, contact us using the information provided below.
We may need to verify your identity before fulfilling certain requests.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
17. U.S. STATE PRIVACY RIGHTS
Residents of certain U.S. states may have additional privacy rights under applicable state law.
Depending on the law and whether it applies to Mary Mae Greenhouses, these may include rights relating to access, correction, deletion, portability, targeted advertising, profiling, or certain disclosures or transfers of personal information.
If applicable, requests may be submitted using the contact information below.
As our business, technology, advertising practices, and legal obligations change, we may update this Privacy Policy to reflect additional state-specific requirements.
18. DO NOT TRACK AND PRIVACY PREFERENCE SIGNALS
Some browsers and devices provide privacy preference signals or “Do Not Track” settings.
Because standards and legal requirements regarding these signals may vary, our website's response may depend on the technology used and applicable law.
Where legally required and technically supported, we will endeavor to honor applicable recognized privacy preference mechanisms.
19. INTERNATIONAL VISITORS
Mary Mae Greenhouses primarily operates in and serves customers within the United States.
If you access our website from outside the United States, information you provide may be processed or stored in the United States or other locations where our service providers operate.
Privacy and data-protection laws in those locations may differ from those in your country.
20. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal obligations.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage visitors to review this Privacy Policy periodically.
21. CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, please contact:
Mary Mae LLC
d/b/a Mary Mae Greenhouses
Erie, Pennsylvania